Videntium®Help Desk
Videntium Help Desk streamlines issue resolution and facility operations management. It efficiently handles maintenance requests, service inquiries, and facility-related issues through priority-based ticketing, real-time updates, and effective shift scheduling.
WORLD CLASS EXPERIENCE
It's Your Strategic Advantage
Videntium, a world-class development meticulously engineered for peak performance, consistently delivers excellence to the highest standards with every endeavor.
With Videntium modules, we have supported 400+ projects so far, including buildings, metro stations, plants and airports.
Videntium accelerated the engineering works on the KAFD project by %20.
Videntium®Help Desk
Meet with Videntium Helpdesk, your central hub for efficient issue resolution and facility operations management. Helpdesk empowers organizations to streamline the handling of maintenance requests, service inquiries, and facility-related issues with ease.
Service Level Agreement Management
Priority-Based Ticketing
Shift Scheduling
Real-Time Updates
Helpdesk Setup
Simplify the setup process by configuring Videntium Helpdesk according to your unique requirements.
Response Team Management
Issue Categories and Prioritization
SLA Configuration
Knowledge Base Setup
Issue Submission and Ticketing
Empower users to submit issues, service requests, and maintenance inquiries through a user-friendly interface.
Mobile Issue Submission
Asset Linkage
Knowledge Base Access
Photo and Video Attachments
Ticket Assignment and Tracking
Assign tickets to the appropriate teams for resolution. Track ticket progress and communication between requesters and maintenance teams.
Team Assignment
Ticket Status Updates
Communication Logs
Quality Assurance Measures
Resolution and SLA Compliance
Efficiently resolve issues and document solutions, monitor SLA compliance and generate reports on issue resolution metrics within the Helpdesk platform.
SLA Tracking
Reactive Ticket Reports
Resolution Notes and Comments
KPI Analysis
With Videntium TAB, the essential tools and information needed to keep your building’s mechanical systems running at peak performance are now in your pocket.
